SHOPPING INFORMATION
1. What are the delivery charges for online shop orders?
Delivery charges are calculated based on your location, order size, and shipping method selected during checkout. The final shipping cost will be displayed before payment confirmation.
2. How long will delivery take?
Orders are typically processed within 1–2 business days, and delivery usually takes 3–7 business days depending on your location.
3. What happens after I place an order?
Once your order is successfully placed:
You will receive an order confirmation email
Your order will be processed and packed
Shipment details will be shared once
dispatched
You can track your order status until delivery
4. Will I receive an invoice for my order?
Yes. A digital invoice will be sent to your registered email address after order confirmation. You may also receive a printed invoice with your shipment.
5. What should I do if I receive a damaged or incorrect product?
Please contact our customer support team within 48 hours of delivery with your order number and product images. Our team will assist you with replacement or resolution.
6. Can I change or cancel my order?
Yes, orders can be changed or cancelled before they are shipped. Please contact our support team immediately after placing your order for assistance.
7. What is “Package Tracking” in my orders?
Package tracking allows you to monitor your shipment in real time. Once your order is dispatched, you will receive a tracking link or tracking number to check delivery updates.
